Shipping Policy
What shipping carriers do you use?
All packages shipped to addresses within the continental United States are shipped via Fed-Ex Ground.

Do you ship to locations outside the United States?
As of now, we only ship to the United States, but we will update the site when we can ship outside the US.

Is shipping & handling refundable?
Shipping and handling fees are not refundable. For further details on returns, please see our Return Policy.

How soon do you ship?
In-stock items usually ship from our Portland location within 1 business day of your order.

Same-day order processing is only available for in-stock items ordered by telephone before 1:00 PM PST and is subject to an additional handling fee.

Please call us when placing your order if you need it delivered by a specific date!

Can I cancel or change my order after it is placed?
We process and ship orders immediately upon receipt.

Orders for in-stock items cannot be cancelled or changed once placed, as such orders are generally processed and shipped within 24 hours of receiving your order.

Orders for a backordered stock item may be cancelled or changed at any time before the item ships.

Special orders for non-stock items may not be cancelled or changed once we order the items from our suppliers. In this case, we will call or email you to allow the option of cancelling or changing the order prior to placing the order with our suppliers.

Contact us immediately via telephone during regular business hours (10:00am-6:00pm PST) if you wish to attempt to cancel or change an order.
When you call, we will attempt to intercept the order before it is processed and leaves our location. We cannot guarantee that emailed requests to cancel or change an order will be received in time to prevent shipment of your order!

Do you guarantee shipment or delivery dates?
While we do not guarantee shipment or delivery dates, we'll do everything in our power to get your order to you before the big trip! Please call us when placing your order if you need it delivered by a specific date!

Please note that while we will do our best to make sure it arrives by your requested date, we cannot guarantee a particular shipment or delivery date and will not issue a refund or credit if the item does not arrive by the requested date.

How long does it typically take for a package to be delivered once shipped?
We ship Fed-Ex Ground. After processing you will usually recieve in-stock items in 2-4 business days.